FAQ

What is Caisson ID Check?

The Caisson ID Check is a Web Interface that allows you to quickly and easily check your customer's driver's license online. You can get started without a single line of code by using your Caisson Dashboard to generate ID Check links for each of your customers. Once you've sent your customer their unique link, they'll be able to perform their ID Check on their iPhone or Android device with no additional app to install. We'll notify you when they're done, and you'll be able to review their results in your Caisson Dashboard.

When you're ready to automate your ID Checks, you can work with your technologists to integrate with the Caisson API that best suits your needs.

What do I need to get started?

Not much! Just sign up and start using Caisson ID Check today.

Can I make the ID Check experience match my site's designs?

Yes. You'll be able to set your brand's colors and upload a logo to ensure your customers have a seamless visual experience while performing an ID Check.

How much does ID Check cost?

It’s free to get started! Your first 25 ID checks are free each month. Once you hit 25 ID checks in a single month, you’ll pay just $0.50 per ID check. For example, if you make 125 ID checks in April, we’ll charge you $50 on May 1st (We bill on the 1st of each month for your usage in the prior month).

Remember, your first 25 ID Checks are always free, and each one after that is $0.50.

Do I need a credit card to get started?

In order to validate your account, you must submit an active credit card when you sign up. We will not charge it until after you make ID checks.

What’s the billing frequency?

We’ll charge the card on file on the 1st of each month, for your usage in the prior month.

Is Caisson safe and secure? What happens to the data after I upload it?

We take security seriously, and built the platform from the ground up with privacy and security in mind. All of the data that you or your customers submit, or that we produce while processing your data, is encrypted in transit and at rest. While we rely on a handful of third-party services, we thoroughly vet them for a commitment to privacy and security. We only share data with these services in the course of operating our service. Data submitted to Caisson will never, ever be shared for advertising or other non-functional purposes.

We only share the documents you upload with third parties in the course of providing you service. Read our Privacy Policy for more information, or feel free to contact us with specific questions.

Is there an iOS or Android native app SDK?

No, but we do offer a Restful API for advanced users who want a deeper integration into their own apps. See our API Documentation for details.

What if I have another question?

Email us at hello@caisson.com! We’d love to hear from you and help any way we can.